Now Hiring - Director, Business Analysts Sales, Rev Ops in Frisco, TX

• Manages team(s) of managers that cuts across a broader, end-to-end process

• Drives goals and alignment with OKRs – sets functional and development goals in alignment with business objectives

• Develop, coach and motivate team, providing leadership and direction to achieve team engagement, in collaboration with wider people agenda, policies and processes

• Model the Equinix cultures and values, including transformational leadership behaviors

• Ensures OKRs and KPI's are in place for the team which are appropriate for the needs of the function and its stakeholders

• Accountable for resource planning and forecasting (people, financial results etc.) across the team

• Works with functional, cross functional and external teams to set strategies for optimal utilization of resources across programs and projects

• Proactively identifies potential budget and resource shortfalls and escalates highly complex resource issues, as needed

• Drives and influences senior decision making

• Solicits stakeholder input to define comprehensive improvement plans that are consistent and drive global standardization. Formulates plans to drive discussion of strategic topics with key stakeholders

• Creates and drives stakeholder communications and manages any escalations

• Builds and maintains effective working relationships and partnerships with stakeholders

• Drives conflict resolution between stakeholders, including executives and cross functional teams

• Manages stakeholder expectations within and/or across functions, and resolves complex issues

• Completes post deployment analysis, monitoring and control, driving and/or implementing post go live support recommendations to sustain improvements

• Creates strategy and direction on change management plans

• Assesses post project benefits and success

• Drives creation of business requirements from multiple stakeholders, delegating where necessary

• Assesses solutions from multiple angles and able to balance customer, and strategy priorities

• May design or improve business processes utilizing Lean Six Sigma methodology

• Design and oversee user acceptance testing plans

• Oversees the development of test cases

• Assesses testing progress, recommending areas of improvement

• Resolves testing issues that may prevent solution from being deployed

Qualifications

• 15+ years of systems and tools deployment expertise, preferably in a global company

• 10+ years of experience in CRM or CPQ systems and tools deployment and enhancements

• 5+ years experience leading or managing a team

• Bachelor’s Degree in a business management/analytical field preferred (e.g. Business or Business Operations Management)

• PMP and/or Lean Six Sigma Black Belt Certification – desireable

• Agile experience preferred

• Expert communications skills with demonstrated ability to present business process optimization content to all levels

• Ability to manage multiple concurrent projects and drive initiatives in a global, distributed, and cross-functional environment

• Ability to provide analytical insights that helps leadership make informed decisions and influence stakeholders

• Expert change management experience - inspires behavior change through vision, motivating teams, building skills, planning initiatives, and designating priorities

• Decisive when faced with ambiguity

• Focus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results

• Systems and process domain expertise

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.